Frequently Asked Questions

Frequently Asked Questions


1. Where can I monitor my Cloud Video Surveillance cameras contracted?
Sign in in to the site http://cloudview.cablecolor.hn, if you do not have your login credentials, request them by calling this phone number: Guatemala City: 2378-2000 or write an E-mail to: noc@cablecolor.hn

2. What number can I call for technical support?
You can call this phone number: Guatemala City: 2378-2000 or write an E-mail to: noc@cablecolor.hn

3. Which is the technical support schedule service?
24 hours a day, 365 days a year.

4. Where can I monitor the consumption of my bandwidth service?
Sign in in to http://bandwidth.cablecolor.hn, if you do not have your login credentials, request them by calling this phone number: Guatemala City: 2378-2000 or write an E-mail to: noc@cablecolor.hn

5. How can I contact the nearest sales adviser?
You can call this phone number: Guatemala City: 2378-2000 or write an E-mail to: corporativo@cablecolor.hn

6. Which are the internet services available?
We adapt to your business needs, offering different service options categories: SMEs, managerial, guaranteeing either by our HFC network or optical fiber.

7. How do I know if there is any service coverage in my area?
Cable Color Corporate Business has nationwide coverage, contact a sales adviser for further information.

8. What documents should I submit to hire a service?
a) If the contract is addressed to a natural person:

  • Copy of identity card (must be over 21 years old)

b) If the contract is addressed to a legal person:

  • Copy of the identity card of the company legal representative
  • Current copy of the N.I.T. company.
  • Copy of the writing publishes of constitution of the company
  • Copy of the operational business permit

9. Which days and where can I pay?
a) From Monday to Sunday at any of our agencies
b) From Monday to Sunday at the agencies of Banco Promerica, Banco GYT Continental, Banco Banrural and Banco Industrial nationwide
c) 24 hours a day, 7 days a week through our electronic agency

10. What day cut services are made?
The service cuts are made on the last day of the month at 0 hours, for example: 31 Jan, February 28th, June 30th.

11. What day surcharge is applied?
The surcharge is generated on the 16th of each month.

Monitoring


PRTG Network Monitor

Access your portal monitoring consumption with our new tool. You can effectively manage your contracted bandwidth, enjoy a modern and streamlined interface and get real-time graphics of descent and raise consumption of the link, generate your own reports with a history of up to 24 months, if you do not have your credentials, request them through our corporate support department.

PRTG Network Monitor

Cloud View

Access your website video monitoring in real time, with our simple and powerful interface. Enter from any mobile device, laptops or tablets.
From anywhere in the world!

Cloud View