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Frequently Asked Questions


1. Wich days and where can I pay?
a) From Monday to Sunday at any of our agencies
b) From Monday to Sunday at of Banco Promerica, Banco GYT Continental, Banco Banrural and Banco Industrial agencies nationwide
c) 24 hours a day, 7 days a week through our electronic agency

2. How can I pay?
a) By the automatic debit payment system
b) You can make payments through the Call Center Charges by virtual POS
c) With your Cable Color On Line user you have access to view your bill, phone bill, call detail and online payment.

3. What day outages are made?
The outages are made on the last day of the month at 0 hours, for example: 31 Jan, February 28th, June 30th.

4. What day surcharge is applied?
The surcharge is generated on the 16th of each month.

5. What do I need to hire or add at Cable Color service?
Call us at Guatemala City: 2378-2000 or give us your comments in the contact section, this will connect you with one of our sales executted and who will scheduled a visit to your home.

6. What do I need, to have digital television and High Definition (HD)?
a) A TV with HDMI, we take care of everything else!
b) A services contract Cable Color

7. At what time can I request support?
24 hours a day, 365 days a year.

Users Manuals


Cable Color

DOWNLOAD PDF

Users Manual

HANDAN CC-1000

Users Manual

HANDAN CC-6500R HD

Users Manual

HANDAN CC-7000 HD DVR

Users Manual

OPENTEL OHC2710IR

Users Manual

OPENTEL HCR1-IR41

Users Manual

HANDAN CC-6500

 

Video Manuals


Cable Color

PLAY VIDEO

DVR 6500

HD Digital Box

Digital box guide

Guide to add channels

 

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